Wholesale Glow Sticks FAQ
- IS SHOPPING SECURE?
When you start filling out your personal information, you are taken to a secure server. When you are on a secure connection, you will notice that the URL (web address) will start with "https://" instead of "http://". The extra "s" stands for "secure". In addition, we have partnered with Website Payments Pro PayPal, a leading payment gateway since 1998, to offer safe and secure credit card transactions for our customers. The Website Payments Pro PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, industry leading encryption hardware and software methods and security protocols to protect customer information, and compliance with the Payment Card Industry (PCI) Data Security Standard. Wholsaleglowsticks.com is registered with the Website Payments Pro PayPal Verified Merchant Seal program for your protection. Some people are still worried about giving their credit card or banking information online. If you are still uncomfortable with providing such details online, you can always select the option at checkout to call us with your payment details instead, or to mail in a money order. If this is your first time shopping with us and you are concerned about providing your information to an unfamiliar business, we want to reassure you through our participation in the following third-party, independent services: -Our Paypal Verified status means that Paypal has proof of our identity in conjunction with their own authentication methods. wholesaleglowsticks.com is a wholly owned subsidiary of Glow Products Canada Inc back to top
- Do you Charge Tax?
Yes, If you live in Canada you will be charged the provincial tax you live in. back to top
- Do you ship to P.O Boxes
Yes in Canada and USA. back to top
- I had a problem at checkout. How do I know my order was received by you?
All orders will be sent an e-mail confirmation that the order has been received by our system. If you do not get an e-mail confirmation within 48 hours after placing the order, please contact our customer service department for assistance(1-800-661-2333)in verifying that your order was received. If you have copied down your order number at checkout, it will expedite our ability to assist you quickly. back to top
- What do you do if items I order are out of stock?
We do our best to maintain adequate stock on all items we carry, but occasionally the demand for an item may be greater than anticipated or the manufacturer may be delayed in shipping their products to us. If items from your order are out of stock and not expected in within a 5 days, we will ship out the balance of your order to you immediately. Backordered items are given top priority and will be processed as soon as the items are back in stock. You will not be charged any additional shipping fees for multiple shipments caused by backorders. We will e-mail you to inform you of any backorders, and you will always have the option to cancel the backordered items or continue to wait for them to be available. back to top
- Who is wholesaleglowsticks.com?
wholesaleglowsticks.com is a privately owned Canadian company located in the Province of Quebec and is wholly owned subsidiary of Glow Products Canada Inc. back to top
- What if i want to order - By Fax Or Phone?
To place your order by phone or Fax, please call toll free 1-800-661-2333 and Fax 1-866-876-7761, Monday to Friday between 10:30 am and 6:00 pm Eastern Standard Time and on Saturdays from 11:30 am to 3:30 p.m. Eastern Standard Time. back to top
- What forms of payment do you accept?
wholesaleglowsticks.com accepts Visa, MasterCard and Amex over the phone and PayPal for all purchases online. We also accept mail-in money orders drawn in CAD. funds from U.S. and CAD Banks only back to top
- Can I go and pick it up at your office instead of having it shipped?
No, If you buy online then it must be shipped to you. However, if you are in the local area and want to stop in to our Retail Store, we are located at 1001 Lenoir 3nd floor suite B-343 Montreal,Quebec, Canada ( Please note that our retail store has retail prices, which may be higher or lower than online prices. Certain products you see online may not be available in our retail store. Our Online store is not the same as our retail store - they are 2 different companies. ) back to top
- How do you ship out my products?
We use The United States Postal Service, or Canada Post. back to top
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.Our payment processing companies are Website Payments Pro PayPal. back to top
- Clearance Products
Our policy states that clearance/closeout items are final and cannot be returned. back to top